Customer Service Roles

Train Manager

Train Managers are the heart and soul of Transdev and have a huge impact on our customer’s day to day lives. Regulars, tourists, mums with small children, elderly customers or customers with a disability: Transdev Train Managers are always there with a smile and make the Transdev customer experience a positive one. Safety is also important to Transdev customers and Train Managers at Transdev ensure train services operate to schedule in safely and efficiently.

 

Ticket Inspector

Variety is the name of the game for Transdev Ticket Inspectors. Out and about over the entire Auckland network you will be protecting revenue by checking customer’s tickets and providing excellent customer service. No day is the same as you could be working on any train line or any platform. Ticket Inspectors who demonstrate potential and leadership ability are able to apply for Revenue Protection Team Leader roles.

Customer Service Officers and Station Assistants

If delighting customers and providing a top notch customer experience is your passion, Transdev’s Customer Service Officer or Station Assistant role may be what you have been looking for.  Whether it is questions about rail services, train times or the layout of the station you will be the ‘Go To’ person for any customers who need help. These vital roles also include responsibility for the safety and security of customers and are based at the main stations on the Auckland rail network.