Making a good system even better – that’s the commitment of Wellington’s new rail service operator Transdev which took over the running of the region’s passenger rail services last weekend.
Transdev Wellington Managing Director, Niclas Flodin says the region has a well patronised and supported public transport system: “We aim to use our expertise to lift performance even higher.
“The new Matangi trains have seen rail services improve significantly – the next area of growth will be from improved performance and customer experience, which will be our focus over coming months.
“Longer trains will be introduced once the full fleet of Matangi units is here and operational – with the first service to see these being the Kapiti line.”
Mr Flodin says Transdev’s first priority is working with Greater Wellington Regional Council to ensure a smooth transition for our people and our customers.
“New Metlink uniforms will be one of the first things customers will notice, and over the coming months we’ll look to introduce more service improvements including customer information.
“At the heart of the operation will be our new service control centre at Wellington Station due for completion before the end of the year.”
Mr Flodin says it will be home to our train and operational controllers and our customer communication personnel. Bringing all these functions into a single facility will help Transdev run an enhanced service ensuring accurate and timely information for customers so they can better plan their journeys.
“The big improvements for commuters will come when rail is fully integrated with Metlink’s other public transport operations so we can better integrate timetabling between trains and buses, and introduce a single ticketing system. We look forward to working closely with Greater Wellington Regional Council in the years to come to achieve this vision.”