05 October 2018 - From of the desk of

PUBLISHED ON 05/10/2018
05 October 2018 - From of the desk of

This week I had the opportunity to attend a dinner with our Prime Minister, the Rt. Hon Jacinda Ardern, and Minister for Transport, the Hon Phil Twyford. Ms Ardern summarised the five key focus areas that business leaders raised at the start of the new Government; Housing, Transport, Environment, Equality and Corporation Tax, with corporation tax the only area not yet addressed. It’s reassuring to hear transport and in particular rail and the growth of rail in NZ, is a focus for government, which has been proven by the recent government funding and support. With Minister Twyford I was able to share the good work we are doing, how well we work together with AT to provide Auckland with safe, reliable and customer friendly railway services. And how Transdev is looking forward to using our worldwide transport knowledge and experience to support the government in achieving its objectives. I believe this assertion was well received.

Continuing with the good news, we have achieved all our performance targets for the third consecutive month! This is due to the hard work and dedication from everyone here. I also believe when we invest pride in our roles our customers sense this, which creates a positive experience. This is reflected in the Customer Satisfaction Survey result, with a 92.9% score! The highest score across all public transport modes; a lead traditionally held by ferry, you can be proud of this fantastic result - Thank you

We are fortunate to celebrate so many wonderful achievements this week, and it’s another made possible by you. I’m sure by now you are aware we have been selected as a finalist for the Customer Service Delivery category in the Westpac Business Awards. In addition we have been nominated for the People’s Choice Award. Another testament to the passionate people we have. We appreciate being recognised for the hard work our frontline people do for our customers, so please show your support and vote for us here!

We have unfortunately received our third category A SPaD within two weeks ending our 113 days SPaD-free. We must remain focused and vigilant at all times. I encourage you to talk to your line manager regarding any concerns you might have around SPaDs, and suggestions for how we might further reduce operational incidents.

Mental Health Awareness Week NZ starts on Monday and TDAK again supports this important nationwide campaign. This year’s theme is ‘Let nature in, strengthen your wellbeing – Mā te taiao kia whakapakari tōu oranga!’ Your wellbeing is important to us and we want to help you as much as we can.  We know it can not only affect you but also those around you at home and work.  Please reach out for support from the Zero Harm team and access the free, independent advice available to you through our Benestar EAP. You can also visit this website for more information on events and resources.

And finally, I count myself lucky to work amongst many amazing people at Transdev, and I’ve had that privilege for a year now! This week marks my one year anniversary – time does fly when you’re having fun. Thank you to everyone who has made me feel so welcome, not just to Transdev but to New Zealand. I’m very excited to be part of the developments in Auckland’s rail industry including the arrival of CRL and the part we will all play operating Auckland’s fast growing public transport.

Enjoy the spring weather, have a safe and pleasant weekend.

Ma te wa

Peter Lensink

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