28 September 2018 - From the desk of

PUBLISHED ON 28/09/2018
28 September 2018 - From the desk of

Kia Ora,

On Monday I met with a new school of Trainee Train Managers. This is the first externally advertised Trainee Train Manager school at Transdev since my arrival here last year. It was so nice to meet such a diverse group of enthusiastic individuals who bring fantastic customer service experience. I am pleased to have them join our team, and can see they are keen to get started on ensuring our customers enjoy punctual and reliable journeys with us.

The recently appointed Driver Managers are doing a great job and are gradually moving out to the depots for hands-on support of our crew at the depots. Their localised accessibility is helping to develop closer relationships with our people and is increasing mentoring opportunities.  From my experience at previous rail operators I firmly believe this will have a positive effect on the connection between team members and colleagues across the board.

NZTA has recently conducted our annual safety audit and, while we are still waiting for the official results to be released, I have been told it went well. Our driver training and competency management was said to be “the best in the industry”, and the NZTA believe we are exceptionally well prepared for fire and crisis management, which we displayed in our response to the most recent derailment. The safety of our staff and customers is something we take very seriously, so I was thankful to hear such positive feedback. Well done to all of you! Furthermore, I received feedback from the NZTA assessors that Transdev has a great governance system in place and Promapp has a key role in implementing the integrated management system (IMS).

Some more fantastic news, Gravitas surveyors conducted a quarterly customer satisfaction survey across public transport - rail, ferry and bus. I am proud to announce Transdev (rail) achieved the highest satisfaction rating across all modes, a well-deserved 92.9%! This rating reflects the great service we run here at Transdev, and the commitment of our colleagues in delivering this every day to our customers. Thank you.

Only one weekend to go before our September performance results are in. So far as we know the new timetable is very successful. Since the timetable implementation, we are very close to achieving our punctuality and right time starts targets for September, whilst avoiding any major incidents. With being so close to our targets it also means we don’t have much breathing space in the event of a major incident. So I ask everyone to maintain a daily focus on punctuality and right time starts. Something important for everyone to remember: “Every train and every second counts!”

Ma te wa,

Peter Lensink
Chief Operating Officer

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