Transdev customers in seventh heaven

PUBLISHED ON 02/10/2017
Transdev customers in seventh heaven

AT has conducted customer satisfaction surveys quarterly since August 2014, having previously been undertaken biannually. Overall satisfaction for rail has increased for the seventh consecutive quarter – up to a new record 93.7% in September.

Rail satisfaction is up 6.3% compared to a year ago, holding top spot as Auckland’s favourite mode of public transport for the third quarter in a row. Vehicle (97%), personal safety (96%) and staff friendliness/helpfulness (94%) were the three highest-rated attributes, while the net promoter score (likelihood of customers recommending rail) has also increased yet again.

Way to go, team Transdev!

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