14 September 2018 - From the desk of

PUBLISHED ON 14/09/2018
14 September 2018 - From the desk of

Nga mihi nui kia koutou katoa

It has been fantastic to celebrate Maori Language Week with our Transdev whanau. I spent time in the Britomart Bookon serving food and learning a lot about Maori culture and language from some of our Drivers and Train Managers.  I will continue to enjoying learning more about Maori culture and language, and it helps me to  respond to my daughters, who both came home singing songs in te reo!

By regularly travelling around the network and popping into Bookons I am very pleased to hear how everyone feels about the new timetable. We have many dedicated, passionate colleagues who make and deliver successful journeys for our customers every day of the week. All customer feedback, complaints or compliments, lands on my desk and reading the responses to the new timetable it is very clear that we are on the right track. We also try to stay there by learning from experiences elsewhere.  Yesterday, together with several operational, safety and customer service colleagues from Transdev and AT, I watched an insightful documentary about a derailment at London Paddington Station. A sobering but worthwhile experience from which everyone took something of use back into our organisations. In general, it is particularly clear how important information is during disruption. An area in which we are already doing a lot of good work  with AT, and where we jointly need to further raise our game to continue to meet and exceed the expectations of our customers. I also met the new Driver School this week. Six enthusiastic future Drivers with wonderfully diverse backgrounds who will enjoy their exciting new journey ahead.  I felt very proud of our managers who presented their personal learnings to MMT and SMT members during the final session of the ITL3 Leadership Programme. All did fantastically well and fully deserved the praise and certificates awarded!

It is very encouraging to see that AT is increasingly including Transdev in the future planning of the Metro network. Next week, together with Peter Loudon, we will attend the Auckland Rail Development Group to discuss the requirements for the coming ten years. Additionally, with Kiwi Rail and AT we have formed a new Auckland Rail Working Group to look at the current- and future infrastructure requirements and create a joint long-term plan, ensuring the network is ready for the future. I was invited to Chair these fortnightly sessions, which has been a great pleasure - everyone around the table understands collaboration is the only way forward! The collective agreement meetings are in full swing and everyone is making constructive progress. On another collaborative note, I will be visiting our Transdev Wellington colleagues with some Planning team members soon to discuss planning and rostering areas where we could support each other going forward.

 Finally, as part of increasing my te reo understanding, I am trying to learn to speak some relevant words and sentences. Some of which I am sharing with you as a personal greeting via the accompanying video. It has been one of the most difficult filming opportunities I have ever done in my life (and I have been in front of some difficult journalists…!). Kia ora to Erica Meredith and Hoani Muller for their support (and patience!).

 Have a great week everyone!

Ma te wa!


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