17 December 2018 - From the desk of

PUBLISHED ON 17/12/2018
17 December 2018 - From the desk of

2018 is almost complete and like myself, I’m sure many of you are looking forward to a decent Christmas break. It has been a spectacular year for us, especially in the performance area. We can all be proud of our achievements in 2018.

This Wednesday the SMT will join volunteers from Head Office handing out Christmas lunches, so be sure to bring your lunch voucher and enjoy this small gesture for the hard work you have done.

As you may know, every year Transdev Australasia announces the overall Golden Star winners. I am happy to announce that this year’s Golden Star Award recipient for the commitment category is Station Team Leader - Hong Xiao. Nominated by her peers, Hong was selected from over 200 nominations across Transdev Australasia. Although she is holidaying overseas, we look forward to celebrating with her and her team in the new year.

The Pulse Survey closes at midnight, if you haven’t already, I urge you to go online and complete the 4 minute survey. Transdev will donate $10 for every completed survey to the Starship Foundation. Ask your Line Manager for details.

This is also the time of year to reflect and look forward. Without being too serious this is my view on what is ‘out’ for 2018 and what is ‘in’ for 2019. Please find my list below.

Out - 2018

In - 2019

City Rail Link

Light Rail

Safety culture

Just Culture

Good performance

Better performance

Single modes of transport

Network solutions

Mobility Inspired by you

I am Transdev

The mobility company

Journey Makers



Auckland Transport as the client

Auckland Transport as a partner


Driver Managers

Auckland Network Access Agreement

Infrastructure Improvement Working Group

Mystery Shopper

Information During Disruption

Timetable 2017

Timetable 2018

57 EMU units

72 EMU units

Women in Rail

Diversity & Inclusiveness

Us and them



Operational Incidents


Virtual Reality

Standard phones

Smart phones




Interest Based Bargaining



48 second dwell

38 second dwells



Emerging Leaders

Business Orientation






Journey Maker news will return on 14 January 2019. I wish you all a very Merry Christmas and a fantastic, healthy and prosperous 2019.

Meri Kirihimete


Michel Ladrak

Managing Director

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