19 October 2018 - From the desk of

PUBLISHED ON 19/10/2018
19 October 2018 - From the desk of

Kia ora

Most of you will know that Transdev, the RMTU and AT have agreed an action plan after the High Performance High Engagement (or HP2) working group. It still needs to be ratified, but I was very pleased we could communicate earlier this week that nobody would lose their job or terms & conditions if we move forward with the HP2 action plan. It is a big investment in people and I am sure we will create a safer railway as a result. 


Performance held up this week, although we had an unfortunate incident late last night when a train grazed a car. Thankfully, no one was hurt, although it must have been a frightening experience. Level crossing safety remains a concern, which we are trying to manage step by step.

Rail Disruption Design Workshop

This week Transdev was invited to the Auckland Transport Rail Disruption Design workshop (AT calls it a ‘Sprint’). The aim was to understand what dissatisfies customers when they use rail replacement buses during planned disruptions, such as a Block of Line. The process included conducting customer and subject matter expert interviews, collating common insights and themes. AT and Transdev identified five key findings; customers requiring better signage, improved staff knowledge, weekend-specific traveller information, proactive communication and better information to help customers travel using multiple modes of public transport. These insights are a fantastic opportunity to work with AT on a solution that serves our customers.

KiwiRail Guests

This week the performance team had the honour to host the KiwiRail Control Room Manager and her manager. Both flew in from Wellington and spent two days with us. Rather than work against each other, our aim was to align our interests and find workable solutions that maintain our performance. I think this was brilliant and I am encouraged by the way, we are seeking cooperation with a key partner.


It is great to see flex moving forward. Information workshops for Head Office staff are scheduled for next week. Flexible options for staff on the collective have been discussed with the RMTU during bargaining and we will start consultation with the union once negotiations have been completed. The aim of flexible working is to manage personal and work commitments better while maintaining wellbeing and happiness at work. I encourage everyone to take an interest and see how flex might work for you. (PS – I am against split shifts, so no need to worry about that)

 Special Events

Auckland has a busy few days ahead this Labour Weekend. I hope you are able to enjoy some of the events. Tomorrow night, the Australia v Tonga rugby league match is expected to attract large crowds. Also, be reminded of the partial Block of Line affecting customers attending the Auckland v Wellington Semi-final rugby match at Mt Eden – on the same night! Those who like something different will enjoy the Diwali festival.

Have a great Labour Weekend

Nga Mihi

Michel Ladrak


Back to News