Everyone travelling on a train must have a valid ticket or have tagged on with an AT HOP card. Customers must keep tickets with them until leaving the station or tag off when leaving the station. Travelling without a valid ticket or tagged on AT HOP card may lead to a penalty fare

Auckland Transport sets fares and fare boundaries for public transport within the region. For information on ticket types and fare pricing, including concessions, please visit the Auckland Transport website.

For group travel bookings, please email GroupTrainBooking@at.govt.nz.

Due to COVID-19, customers cannot currently use cash to buy tickets, but can use EFTPOS and credit cards to buy tickets or to top up AT HOP cards at Ticket & Top Up machines at stations. You can find a list of AT HOP retailers on the Auckland Transport website.

Customer Service Centres

Auckland Transport staff work at five customer services centres at key stations across Auckland's rail network.

Staff can help you plan your journey, offer advice on the best ticket option for you, help you pre-purchase your paper ticket or offer assistance with anything in relation to our AT HOP card including top ups.


Lower Queen Street, Auckland CBD
Monday to Friday: 6am - 9.30pm, Saturday: 8am - 9.30pm, Sunday and public holidays: 8am - 8pm


57 Manukau Station Rd
Monday to Friday: 6.30am - 7pm, Saturday: 8am to 7pm, Sunday and public holidays: 9am - 6pm

New Lynn 

2 Clarke Street, New Lynn
Monday to Thursday: 5am - 11pm, Friday: 5am - 1.15am, Saturday: 6.30am to 12.30am, Sunday and public holidays: 6.30am - 11pm


Remuera Road near Broadway
Monday to Friday: 6.30am - 9pm*, Saturday: 8am - 10pm, Sunday and public holidays: 8am - 8pm
* Please note: ticket office windows close at 7pm, excess fare window closes at 9pm.


Panmure Interchange (access from Ellerslie-Panmure Highway & Mountain Road)
Monday to Friday: 6am - 7pm, Saturday: 8am - 4pm, Sunday and public holidays: Closed


Platform 3, Railway Street, Papakura
Monday to Friday: 6am - 7pm, Saturday: 8am - 4pm, Sunday and public holidays: Closed